Travel Info
Useful information for our guests!
Fjord Line is a modern and popular shipping company that offers safe and comfortable transport between Norway and the rest of Europe. Our passenger ferry "MS Bergensfjord" sail between Bergen / Stavanger in Norway and Hirtshals in Denmark, and our fast ferry Fjord Line Express, between Kristiansand (Norway) and Hirtshals (Denmark). We take you comfortably to Denmark or Norway and places like Aalborg, Skagen, Legoland, Voss, Flřien in Bergen and many other locations in Denmark and Norway.
On these pages we have gathered all information that may be useful for traveling with Fjord Line.
General travel information
Booking
The easiest way to book your ticket is on our online booking, but you can also book tickets by calling us on +47 51 46 40 99 / +45 97 96 30 00, or book directly on one of our offices or via a travel agent of your choice. Book your ticket online and save NOK 125,- / EUR 16,- in service fee!
Groups
Bookings for groups with more than 10 persons, please send us an e-mail at group@fjordline.no
Tickets - lowfare or flex price
Fjord Line offers two different ticket categories with different benefits for you as a customer:
Low fare tickets: The journey must be paid at time of booking and refund / cancellation is not possible. You can change your ticket for a fee and any difference in price have to be paid. Complete rules for changing and cancelling your tickets check our Term and Conditions for travel.
Flex tickets: The journey must be paid when it is booked. The journey can be changed free of charge. If tickets are changed to higher price categories, the difference in price must be paid. If you cancel the tickets until 14 days of departure, a full refund is given for paid tickets. Less than 14 days and until 24 hours of departure 75% of the ticket value is refunded.
No refund is given if you cancel less than 24 hours before departure.
See also our Terms and Conditions for travel for more information.
We have also made a list of tips for how to find the cheapest tickets with Fjord Line.
Check in times
Bergen/Stavanger – Hirtshals
Passengers departing from Bergen or Stavanger must check in at least 60 minutes before departure. Passengers depating from Hitshals must check in at least 90 minutes before departure. Check-in closes 20 minutes before departure.
Kristiansand – Hirtshals
Passengers must check in at least 60 minutes before departure. Check-in closes 20 minutes before departure.
Age limits / children travelling alone
The crew on board are not able to look after children travelling alone. To help ensure children’s safety, the lower age limit for travelling alone Fjord Line has set the following rules:
- Transport: 18 years
- Cruise / hotel packages: 20 years
Exception is children and young people travelling accompanied by a parent or guardian over 30 years of age (minimum one parent/guardian per five children/adolescents on a cruise, one parent/guardian per ten children/adolescents on standard journeys).
People travelling as guardians must complete and submit a legal guardian form, available on request at our booking office or download here and send to info@fjordline.no no later than two days prior to departure.
Luggage / Goods
Luggage weighing up to 50 kg or half a cubic metre in volume and which is to be stored in a vehicle during the crossing can be brought on board free of charge. Furniture, boxes, large suitcases etc. will be considered cargo and will be subject to freight charges in accordance with tariffs. Fjord Line Cargo must be contacted for this type of cargo. The phone number for Cargo is (+47) 51 46 4000.You can find more information about travelling with goods in our Terms and Conditions for travel.
Mobile phone on board
Onboard our two ships, MV Bergensfjord & Fjord Line Express, mobile phone coverage is provided by Maritime Communications Partner (MCP), an international GSM network operator.
The MCP network serves you by relaying your phone connection via the ship’s satellite connection. Your call is actually being transmitted via a satellite 35,800 kilometers above the Earth!
The network is available when the ship is at sea. You will notice that your phone will show either “MCP” or “901 12” on the display. If the ship is sailing close to shore, you may be connected to a land based operator. In order to make a call, remember to dial the international access code (‘+’ or ‘00’) and the country code, before the phone number you are calling (e.g. ‘+ 44 12345678’ for a call to England).
The service is charged via your home operator at a rate similar to international rates. For exact pricing, please check with your home operator.
