--- title: "Lost and Found at Fjord Line" description: "Did you forget something onboard? Search your lost items at Fjord Line using \niLost. Find information about collection, shipping, FAQs, and storage procedures." url: "https://fjordline.com/en/p/lost-and-found-at-fjord-line" language: "en" updated: "2026-06-30T13:14:17Z" --- # Lost and Found at Fjord Line ## Lost and Found at Fjord Line Did you forget something onboard or at one of our terminals? Fjord Line uses iLost to manage lost and found items. On this page, you can search for your item and see if it has been found and registered. If you find your item, you can submit a claim directly in iLost. To help us confirm that the item belongs to you, please provide as much detailed information as possible. Your booking number, which ship you travelled on, and where onboard you believe you lost the item, for example cabin or seating area, are very helpful. ## Search for your lost item Use the search field in the iLost widget to search for the item you have lost. If you know which ship you travelled on, you can filter the search directly in the widget by selecting the correct location: ## Fjord FSTR Select Kristiansand / Fjord FSTR in the filter. ## MS Stavangerfjord / MS Bergensfjord Select Stavanger / MS Stavangerfjord / Bergensfjord in the filter. If you are unsure which ship you travelled on, you can leave the filter set to All locations and search the entire list. You can also find the ship's name in your booking confirmation. [Fant gjenstander på Fjord Line på iLost](https://ilost.co/no/org/fjord-line?country=no) ## How to claim an item If you find your item in the list: 1. Click on the item. 2. Select Claim property. 3. Fill out the form with as much detailed information as possible. 4. Submit your claim. Fjord Line will then assess your claim and notify you via iLost. ## Where is lost and found stored? Lost and found items from Fjord FSTR are stored in Kristiansand. Lost and found items from MS Stavangerfjord and MS Bergensfjord are stored in Stavanger. Lost and found items are kept for 30 days, after which forgotten items are donated to charity and valuables are handed over to the Police Lost and Found Service. ## If you cannot find your item If your item does not appear in iLost, it may mean that it has not been registered yet, or that it has not been found. New items are added to iLost continuously. We therefore recommend that you check the page regularly. If you do not find your item on iLost after three business days, unfortunately we have not found your lost property. ## Shipping and collection If your claim is approved, you will receive information on how the item can be collected. Shipping is possible, but direct booking of shipping through iLost is not yet available. If you wish to have the item sent, you will receive information on how to arrange shipping yourself via Posten Norge. Once shipping has been arranged, the postage code or tracking code and delivery address must be sent back via iLost. Fjord Line can only package and send the item once this has been received. ## Important information about Taxfree goods Taxfree goods are subject to special rules. Taxfree goods cannot be sent onshore, collected at a terminal or sent by mail due to customs regulations. Such goods must be collected onboard during your next international sailing with Fjord Line. Taxfree goods are stored onboard for up to 7 days. If the item is not collected within the deadline, it will be destroyed in accordance with current procedures. Collection time must be arranged directly with Front Office onboard. ## Frequently asked questions ### I forgot something onboard. How do I get it back? We use iLost to manage lost and found items. Search for your item using the link below and see if it is listed. If you find it, we need to confirm that the item belongs to you. Please send us as much detailed information as possible, including your booking number and where onboard you believe you lost it, for example in your cabin. Lost items are registered in iLost within 48 hours of being found, and the page is updated daily. If you have not found your item yet, it may mean that it has not been found – check the page regularly. ### Can I search for lost items on a specific ship? Yes. If you know which ship you travelled on, you can filter the search directly: Fjord FSTR or MS Bergensfjord / MS Stavangerfjord If you are unsure which ship you travelled on, you can find the name in your booking confirmation. ### Where are lost items from Fjord Line ships stored? - Lost items from Fjord FSTR are stored in Kristiansand. - Lost items from MS Bergensfjord and MS Stavangerfjord are stored in Stavanger. ### I cannot find my item on iLost. What should I do? We keep lost items for 30 days. After that, forgotten items are donated to charity and valuables are handed over to the Police Lost and Found Service. ### Hvor lenge oppbevarer Fjord Line hittegods? Vi oppbevarer hittegods i 30 dager. Etter det doneres gjenglemte eiendeler til veldedighet, mens verdisaker leveres til Politiets hittegodstjeneste. ### Can Fjord Line send my item to me, or must I collect it myself? You can either collect the item yourself or have it sent. Please note that direct booking of shipping through iLost is not yet available – if your claim is approved, you will receive a link to Posten Norge to arrange shipping yourself.