Tickets: What type of tickets are available?

See (pts 2 and 3) of travel and purchase terms for information about different ticket types.

Tickets: What payment options do you have when booking online?

When you book online we have several payment methods: American Express Card Diners Card Discover Card Maestro Card MasterCard Visa PaySafeCard

Tickets: Can I make changes to my booking?

Yes, you can change your booking. See (pt 3) of travel and purchase terms for information about changing your booking.

Tickets: I have not received any tickets or travel documents. What should I do?

Complete the contact form here. If your departure date is imminent, please contact us by telephone.

Tickets: Can I buy gift vouchers for travel with Fjord Line?

Yes, you can buy a gift voucher(s). Please contact us by phone, or go to your local ticket office. You can choose the amount for the gift voucher. The gift voucher can be used as full or part payment for travel and is valid for one year from the date of issue.

Tickets: I have received a gift card from Fjord Line; can I resell it?

No, the resale of gift cards is not allowed.

Tickets: How do I book tickets for a group of more than 20 people?

To book for a group of more than 20 people, please e-mail: group@fjordline.com.

Tickets: Can I get a refund if I decide to cancel the trip?

It depends on the type of ticket you have booked and how long before departure you cancel. See (pt 3 of) our travel and purchase terms for further details.

Tickets: What is the European Union’s Emissions Trading System (ETS)?

Starting January 2024, there’s a new set of sustainability regulations rolling out in the maritime world. Fjord Line will participate in the European Union’s Emissions Trading System (ETS), which is part of a collective effort to cut down on greenhouse gases. The ETS Surcharge is a new sustainability regulation affecting maritime transport and will include CO2 emissions from all large ships docking at EU ports. Learn more about ETS surcharge here.

Tickets: What does the European Union’s Emissions Trading System (ETS) mean for you as a traveler?

This means that a small ETS Surcharge will be added on all trips from January 2024, and is applicable to both passengers and freight clients. The ETS Surcharge will be included in the total price and specified, in your bookings with Fjord Line, as EU Environmental surcharge.

Prior to travelling: How long before departure do I need to check in?

For travel between Denmark and Norway, as well as domestic routes without pre-booked tickets or from/to Kristiansand you can check in up to 60 minutes prior to departure. For pre-booked domestic tickets between Bergen and Stavanger, check-in is open until 30 minutes prior to departure. We reserve the right to refuse passengers who are late for check-in. Refunds will not be given to passengers who arrive late.

Prior to travelling: For travel between Denmark and Norway, as well as domestic routes without pre-booked tickets or from/to Kristiansand you can check in up to 60 minutes prior to departure. For pre-booked domestic tickets between Bergen and Stavanger, check-in is open until 30 minutes prior to departure. We reserve the right to refuse passengers who are late for check-in. Refunds will not be given to passengers who arrive late.

You need valid travel documents and ID. All passengers over 18 years of age must bring valid identification in physical form – either a passport, driving license or bank card with a photo. The name on the ID must correspond with the name on the ticket. Foreign citizens living in Norway must show their passports and possibly a visa issued for travel in the Nordic Region. Citizens from countries outside the EU/EEA must meet the requirements of the destination country on passports, visas, vaccinations, etc. and are encouraged to find out the respective authorities’ applicable rules. Passengers are responsible for obtaining the required travel documents. Failure to produce travel documents will be considered the same as a no-show, and the ticket will not be refunded. You are responsible for covering the costs of return travel etc. if an entry permit is declined in the destination country, for example because of your failure to produce travel documents, a passport or ID. Vehicles should bear the international vehicle registration code. You should have your travel insurance documentation with you. Important: All passengers over the age of 18 must, in addition to a valid travel document, bring a valid ID in physical form.

Prior to travelling: How do I check in?

As a general rule, check-in opens 2 hours before boarding. The actual boarding process (when you need to be present) begins one hour before departure. If you are travelling on foot, please head to the terminal for check-in. If you are travelling with a vehicle, please go to the car booth. For group travel, check-in arrangements should be clarified during the booking process, as there may be variations from port to port. Check-in can only be done on the day of the journey. There is no advance check-in option.

Prior to travelling: Are there storage lockers in the departure hall?

Currently there are only storage lockers in the departure hall in Bergen.

Prior to travelling: Is there parking on the quay or nearby?

Details about parking can be found under the “Practical information” section for the relevant terminal. Click here for a list of ports and terminals.

Prior to travelling: How do I find Fjord Line´s terminals?

Directions and practical information about our terminals can be found here.

Prior to travelling: What do I need to know before travelling to Denmark with a dog?

Before you take your dog on holiday, you must familiarise yourself with the rules that apply in the country you are going to and when you are going back home. This also applies to trips to Denmark. In order to be able to bring the dog to Denmark, the following requirements must be met: You must travel with the dog yourself. In certain cases, you can authorise someone else to travel with the dog. The dog must be identified with a microchip. The dog must have an EU pet passport, issued by a veterinarian. The dog must have a valid rabies vaccine, given at least 21 days before departure to Denmark. In Denmark, you must also have dog liability insurance, which covers cases where the dog causes damage to people or things. There are also certain dog breeds that are banned in Denmark. You can obtain more information about this from the Danish Veterinary and Food Administration.

Prior to travelling: What do I need to know before I travel to Norway with a dog from a country within the EU/EEA?

If you want to bring a dog to Norway from a country within the EU/EEA, these requirements must be met: The dog must be identified with a microchip. The dog must have an EU-approved pet passport The dog must be vaccinated against rabies at least 21 days before entry to Norway. The dog must be treated for tapeworms 1-5 days before entry to Norway. The treatment must be carried out by a veterinarian and confirmed by the veterinarian in the pet passport for the dog. More information can be found on the Norwegian Food Safety Authority’s website.

Prior to travelling: Can I walk the dog on the ship?

If you are travelling between Bergen/Stavanger–Hirtshals and Hirtshals–Stavanger/Bergen (MS Bergensfjord and MS Stavangerfjord), we have a dog run outside on the aft deck on deck 10. There is also access to water there. Use of a dog bag is required. On Fjord FSTR, which sails between Kristiansand–Hirtshals/Hirtshals–Kristiansand, it is possible to bring the dog out on the aft deck and in the lounge by the aft deck.

Prior to travelling: Do I need to bring my own bowl for the dog?

Passengers must bring their own water and food bowl for their dog. This applies both to dogs staying in cars and in dog cages on deck on board MS Stavangerfjord/MS Bergensfjord.

Prior to travelling: Are there dog cages on the ship?

If you travel between Bergen/Stavanger–Hirtshals and Hirtshals–Stavanger/Bergen (MS Bergensfjord and MS Stavangerfjord), the ships are equipped with dog cages on deck. Dog cages must be ordered in advance. You must complete this step under ‘Passengers’ when booking the tickets online. Dog cages cost 13 EUR one way. Cages come in three sizes: medium cage 70x100x75 cm, large cage 100x100x75 cm and extra large cage 120x100x160 cm. The dog owner gets a key to the kennel and does not have to make an appointment with the staff to walk the dog. Note that the owner is fully responsible for the dog on board. Our crew does not supervise the kennels or dog-walking areas. There are no dog cages on the Fjord FSTR that sails between Kristiansand–Hirtshals/Hirtshals–Kristiansand. Here, dogs must be booked in as pets in a car. You can bring your dog to the afterdeck and the lounge by the afterdeck.

Prior to travelling: Can I bring my dog into the ship?

Dogs are not allowed in the common areas inside the ships. Guide/assistance dogs and service dogs are exempted.

Prior to travelling: Can I bring my dog into the cabin?

On journeys between Bergen/Stavanger–Hirtshals and Hirtshals–Stavanger/Bergen (with MS Bergensfjord and MS Stavangerfjord) we have separate cabins where dogs are allowed.These cabins are popular and we recommend booking well in advance of departure. Please note! These cabins must be booked by telephone.

Prior to travelling: I want to have my dog in the car during the journey. When can I visit the dog on the car deck?

On journeys between Bergen/Stavanger–Hirtshals and Hirtshals–Stavanger/Bergen (with MS Bergensfjord and MS Stavangerfjord) you can visit your dog on the car deck at the following times: 17/6–22/6 + 7/8–3/9: Hirtshals-Kristiansand: 10:30. Hirtshals-Kristiansand: 15:00. Car deck open from 6:00 to 6:30 before Stavanger Stavanger-Bergen: Decks are open from 9:45 to 10:15 and 12:00. Bergen-Stavanger: 16:00 Every evening at 23:30 23/6–6/8 + 4/9–31/12: Hirtshals-Kristiansand: 11:30. Kristiansand-Hirtshals: 16:30. Car deck open 6:00–6:30 before Stavanger. Stavanger-Bergen: Decks are open from 9:45 to 10:15 and 12:00. Bergen-Stavanger: 16:00 Every evening at 23:30 It is possible to have your dog in the car during the crossing on the route Kristiansand Hirtshals with our catamaran Fjord FSTR. The car deck is locked during the entire crossing, and it is therefore not possible to visit your dog in the car on your own. The exception is if staff have the capacity to accompany passengers down to their car. Please note! We do not recommend leaving your dog in the car during the summer as the car deck can become very warm.

Prior to travelling: What should I do if I want to transport a horse?

Transport of horses and horse-drawn vehicles must be booked by phone. Persons transporting horses should contact Fjord Line Freight to present papers on departure and arrival and be registered on the Cargo Manifest. A fee is payable. Fjord Line Freight must be contacted in advance if you require help to complete customs forms.

Prior to travelling: I want to bring my pet (not a dog) on the trip. What should I do?

Only dogs can be booked into onboard kennels – no other pets are allowed in these facilities. It is, however, possible to travel with common pets such as cats, rabbits, etc. These pets must be booked as "pets in a vehicle" and must remain in the vehicle during the crossing. Common pets (not reptiles) can be transported in enclosed pet carriers (applies to domestic routes and Hirtshals–Kristiansand), provided that you, as a guest, stay on the outdoor deck with the pet for the entire crossing. The pet must not be removed from the carrier at any time. Pets are not permitted in the indoor common areas of the ships. Foot passengers cannot bring any pets other than dogs booked into onboard kennels.

Prior to travelling: Is it possible to register or change the licence number of the vehicle after booking the journey?

Yes, it is possible to provide the vehicle’s registration number up until the check-in time. For the fastest possible check-in, we encourage you to provide the registration number well in advance of departure.

Prior to travelling: Do all vehicles have to pay tolls in Norway?

The current answer is that all vehicles, except for motorcycles, are required to pay tolls in Norway. Read more here: AutoPASS: Easier travel on toll roads in Norway.

Prior to travelling: How are motorcycles secured during the crossing?

There are separate areas on deck for parking motorcycles. The driver must secure their motorcycle with two straps that can be found in the designated parking area for motorcycles. Parking a motorcycle on board Fjord FSTR: How to park your motorcycle.

Prior to travelling: Can I change my vehicle registration number after booking?

Yes, you can do this through My Page.

Prior to travelling: How do I provide the correct length and/or height of my vehicle?

We recommend measuring your vehicle yourself. Start measuring from the front of the vehicle and go all the way to the rear of the trailer or caravan. If, for example, you have bicycles attached to the back, these must be included in your measurement. We require the total length. The same applies to the height. If you have a roof box, trailer, or any similar attachment on your vehicle, it must be included in the measurement. We are looking for the highest point on the vehicle/trailer. Providing incorrect length or height may result in additional costs for you as a traveller and, in the worst case, you may not be able to join the journey.

Prior to travelling: What is the age limit for travelling with Fjord Line?

Fjord Line’s age limits depend on your route and the type of trip you want. Age limits apply to unaccompanied minors. See details about age limits here.

Prior to travelling: Can children under the age limit travel alone with their parents' permission?

No. Our crews are unable to take care of children travelling alone.

Prior to travelling: How much luggage can I take with me?

Luggage weighing up to 50 kg or half a cubic meter in volume, can be transported free of charge in your vehicle. If you are a foot passenger, you can only bring as much luggage as you are able to carry with you when boarding. Furniture, boxes etc. will be considered as cargo and will be subject to freight charges in accordance with separate tariffs. For this type of cargo, please contact Fjord Line Freight. A detailed summary of what you can carry with you at no charge and the procedure for booking freight can be found in Section 10 of our travel and purchase terms. The Danish Maritime Authority – Guidance on transport of Dangerous Goods in private vehicles

Prior to travelling: Transport of dangerous goods, what do I do?

All dangerous goods must be reported in accordance with the rules here: BAF and relevant freight information under point 5 of Fjord Line terms and conditions of carriage. If you are transporting dangerous goods, such as gas cylinders, there are a few things to remember: Motorhomes must mechanically disconnect the gas appliance from the system at all times. Have a valid gas certificate available Familiarize yourself with : The Danish Maritime Authority – Guidance on transport of dangerous goods in private vehicles More information regarding luggage/travel goods can be found in section 10 of our travel and purchase terms.

Prior to travelling: Does the ship cater for the blind, partially-sighted and disabled?

In the interests of safety, passengers with special requirements or who have to travel with a companion should inform Fjord Line of this on booking. Your companion does not have to pay to travel with you. During the trip, we ask that your companion contact the staff on board if they would like information about safety or the ship in general. Patients with oxygen Patients travelling with oxygen cylinders must travel with a companion on all our ships. The on-board crew must be made aware of the oxygen cylinders in case of a fire. Guide dogs and assistance dogs Guide dogs and assistance dogs that are trained to carry out tasks for the blind and partially-sighted or that provide emotional support travel free on all our ships. You should be able to present a medical certificate at check-in that accompanies the dog on the trip. Passengers with guide dogs or assistance dogs can bring their dogs into certain cabin types. The dog can stay on the floor in most communal areas on board. Walking the dog during the crossing can be arranged with the staff on board. We urge passengers to show consideration to anyone on board who suffers from allergies. Wheelchair users with a vehicle If a wheelchair user requires more room than the length of the car and parking near a lift on the car deck, please inform us of this at booking and also at check-in. To ensure that you are adequately accommodated, please be at the terminal at least 90 minutes prior to departure.

Prior to travelling: Is there an accessible toilet on board?

Yes, all our ships have accessible toilets on board.

Prior to travelling: MS Stavangerfjord and MS Bergensfjord (Bergen–Stavanger–Hirtshals–Kristiansand)

In Bergen, Stavanger and Hirtshals we have gangways that are adapted to wheelchair users. Please contact the check-in staff at the terminal for assistance. Our ships are well adapted for the physically challenged. On board there are special cabins on Deck 8 which are wheelchair accessible. These cabins have space for one to four persons. This category of cabin must be booked by phone (+47 51 46 40 99). These cabins are 16.9 m2 in size. The bathroom is 6 m2 while the rest of the cabin is 10.9 m2. There should be enough space for wheelchair users to roll into the cabin. The cabins have a door opening of 94 cm and there is no door sill or threshold so guests with wheelchairs can easily come in. Other categories of cabins are not wheelchair accessible. Fjord Line attaches great importance to the safety of our passengers, and that they should feel safe on board. It is therefore important that our staff are made aware of the type and degree of each disability, so that we can best accommodate our passengers. This is why it is not possible to book these special cabins online. Visually impaired passengers can travel without escort and are welcome to bring guide dogs into certain types of cabin. Guide dogs are permitted in most areas on board. Passengers wishing to bring a guide dog should book well in advance of the departure date as there is limited space for guide dogs on board. Walking of guide dogs during the crossing can be arranged with the crew on board. We ask passengers with guide dogs to show consideration to other passengers who may have allergies. There is no extra charge to take a guide dog on board. It is not possible to book space for guide dogs online. Please contact us at +47 51 46 40 99. For safety reasons, information regarding passengers who are blind or visually impaired must be provided at time of booking.

Prior to travelling: How can I get an overview of the taxfree selection before my trip?

We cannot provide information about our taxfree selection prior to the trip. However, a selection of our assortment can be found in our taxfree catalogs.

Domestic: As a foot passenger, what transport options are there to and from the terminal in Risavika?

The Fjord Line bus brings you easily, cheaply and efficiently between Risavika Port and the city terminal in Stavanger. Read more about the Fjord Line bus here.

Domestic: Is it possible to bring dogs on domestic routes?

Yes, you can keep your dog in your vehicle or pre-book a place for the dog in the dog kennel on board.

Domestic: Can I book a cabin for domestic travel?

Unfortunately, it is not possible to book a cabin for domestic travel.

Domestic: Can I book a reclining chair for domestic travel?

Yes, you can book a reclining chair for domestic travel at an extra charge.

Domestic: Can I shop in the tax-free shop?

No, you cannot shop in the tax-free shop on a domestic route.

Domestic: How do I book?

You can book online at fjordline.com, by phone or at the ticket office in the terminals.

Domestic: Can I charge my electric car during the crossing?

Unfortunately, it is not possible to charge electric cars on board.

On board: Which currency can be used on board?

MS Stavangerfjord, MS Bergensfjord and Fjord FSTR Norwegian and Danish currency and euro notes (but not coins) can be used anywhere on the ship. We only accept Danish coins. When paying with Norwegian kroner or euros, your change will be in Danish kroner.

On board: What rate of exchange will apply if I pay by credit card?

Your account will be charged according to the exchange rate at that time.

On board: What kind of restaurants do the ships have?

You can find details about the different restaurants on each ship by looking at the relevant ship here, and then selecting “Food and drink”.

On board: What are the opening hours on board?

You can find details about the different opening hours on each ship by looking at the relevant ship here, and then selecting “Food and drink”.

On board: Is it possible to reserve a table in advance so that guests travelling together can sit at the same table in Commander Buffet?

All guests can book breakfast, lunch or dinner in advance subject to availability. We cannot promise in advance that guests will sit together as table allocation is arranged on the day of departure. All tables in the restaurant are bolted to the floor and cannot be moved. If you have a special request, please contact the restaurant staff once you are on board.

Help and contact

If you are wondering about something related to your trip and you cannot find an answer below, you will find further contact options and our opening times at the bottom of the page.

Do you have any questions?

Decide what your query concerns so that we can do our best to help you.

Tickets

Booking tickets
Gift vouchers
Group booking
Cancellation
EU environmental surcharge

Prior to travelling

Check-in
Terminals
Travelling with dog
Transporting animals
Vehicle
Age limits
Luggage and travel goods
Passengers with special requirements
Taxfree

Domestic

Transportation
Traveling with dog
Cabin
Reclining chair
Tax-free
Booking tickets
Electric car

On board

Currency
Food and drink
Cabins
Tax-free
FAQ

On land

Transport in Denmark
Lost property

My Page

Frequently asked questions

Fjord Club

What Fjord Club is
Fjord Club points and discounts
Membership card and number
Newsletter from Fjord Club
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Contact Us

If you need to contact Fjord Line, you can send us a message via our contact form or call us at +47 51 46 40 99.

Customer centre

Remember that you save EUR 20 in fees if you book online.

Telephone (+47) 51 46 40 99

Opening hours

Monday–Friday 08:00–14:00
Saturday–Sunday Closed
Public holidays Closed

Package deals

Remember that you save EUR 20 in fees if you book online.

Telephone (+47) 51 46 40 99

Opening hours

Monday–Friday 08:00–14:00
Saturday–Sunday Closed
Public holidays Closed

Groups

For group bookings over 12 people or conferences.

Telephone +47 51 46 40 98

E-mail group.eu@fjordline.com

Opening hours

Monday–Friday 10:00-14:00
Saturday–Sunday Closed
Public holidays Closed

Send us a message

Get answers to your questions. If you wish to make a reservation, please call us.